FlexCryptoPay (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By accessing or using FlexCryptoPay, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register or use our services:

  • Name
  • Email address
  • Phone number
  • Business details (if applicable)
  • Payment and transaction details
  • Wallet addresses
1.2 Non-Personal Information

We may collect non-personal data such as:

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (cookies and tracking technologies)
1.3 KYC & Compliance Data

For regulatory compliance, we may request additional verification data, such as:

  • Government-issued ID
  • Proof of address
  • Selfie verification

2. How We Use Your Information

We use the collected data for the following purposes:

  • To provide and improve our services - Process transactions, verify accounts, and enhance security.
  • To comply with legal requirements - Adhere to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
  • To communicate with you - Send account updates, transaction notifications, and support responses.
  • To prevent fraud and security risks - Detect suspicious activities and ensure a secure environment.

3. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share information with:

  • Regulatory authorities when required by law.
  • Third-party service providers for payment processing, identity verification, or security purposes.
  • Business partners for integrations and merchant services (only with user consent).

All third-party partners are required to comply with strict data protection standards.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze site traffic. You can manage cookie preferences in your browser settings.

5. Data Security & Protection

We implement advanced security measures, including:

  • Encryption - Protects data transmission and storage.
  • Two-Factor Authentication (2FA) - Adds extra security to user accounts.
  • Regular audits & monitoring - Detects and prevents fraudulent activities.

While we take strong measures, no system is 100% secure. Users are responsible for maintaining account security.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access your data - Request a copy of the information we store.
  • Update or correct your data - Modify inaccurate information.
  • Request data deletion - Ask us to delete your personal data (subject to legal obligations).
  • Opt out of marketing communications - Unsubscribe from promotional emails anytime.

To exercise your rights, contact us at [email protected]

7. Retention of Data

We retain personal data as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymized.

8. Compliance with International Laws

FlexCryptoPay complies with applicable privacy laws, including:

  • General Data Protection Regulation (GDPR) - Protects users in the European Union.
  • California Consumer Privacy Act (CCPA) - Provides rights to California residents.
  • Other global data protection laws as applicable.

If you have concerns about how your data is processed, contact [email protected]

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect upon posting, and continued use of our services indicates acceptance of the revised terms.

10. Contact Us

For questions or concerns, contact us at: